Warranty
According to danish legislation all purchases are covered by 2 years of warranty. You may complain about defects and deficiencies that arise within 2 years of the purchase. However, if the defects or deficiencies are due to negligent use, a lack of maintenance, or simply because of normal wear and tear your right to complain is renounced. Make sure to read the part about product care.
As you have 2 years of warranty, valid from the date of purchase, I recommend that you save your receipt/invoice as proof of your purchase. For complaining please contact: contact@ingergrubbe.com
Return policy
I gladly accept returns. You have to return the item within 14 days from the date of receipt. When the item is received it will undergo a quality check to make sure it has not been used or damaged in any way. I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. Immediately thereafter the money will be returned to the card that was used to purchase the item. The item returned must be in the original condition, which includes jewellery box and original packaging. Please note that the items are your responsibility until they reach the workshop and please make sure you package your return to prevent any damage to the items or boxes. I am not responsible for any items that are returned in improper condition or lost in the mail, so you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item. You are responsible for the return expenses.
Please return your item to:
Inger grubbe
Rådhusstræde 10, 2nd floor
1466 København K
Exchange
If you wish to exchange an item, please write an email with your proposal to: contact@ingergrubbe.com
For exchange, you have to contact me within 14 days. You are responsible for the return expenses. Please note that custom made pieces can not be exchanged.
Repair
I gladly do repairs for a fee. I only repair jewellery made by me, Inger Grubbe. For repair requests contact: contact@ingergrubbe.com